Thank you for playing "Hamster Valley". We are currently working on and investigaing the following phenomenons.
ー－－－－－－－－－－－－－－－－－－－－－－－－－－－
■The phenomenon that in-game BGM may not play correctly. ■After updating to 1.1.5, the phenomenon that the amount of Ham-coins generated, Home alone time, etc. has decreased compared to before the update ■After updating to 1.1.5, the phenomenon that the hamster cannot be sent to the village even though the maximum number of hamsters that can be sent to the village has not been reached. ー－－－－－－－－－－－－－－－－－－－－－－－－－－－ We are currently investigating the above issue. We apologize for any inconvenience this may cause, but we kindly ask our customers to wait for a while.
Thank you,
"Hamster Valley" operation team
【Request from the operation team】 For safety, please frequently perform "Generate transfer password" while playing. If an event such as being unable to open the app occurs before you have ever generated a transfer password, it will be difficult to recover the data even if you contact us. In addition, the data that can be transferred is the data up to the time when "Generate transfer password" is performed, so please save it frequently.
Thank you for playing "Hamster Valley". We are currently working on and investigaing the following phenomenons.
ー－－－－－－－－－－－－－－－－－－－－－－－－－－－
*We fixed them in the app, the version 1.1.5. ■Can't receive a "Happy New Year" hamster when logging in the app ■The hamsters that you don't have apper in the valley ■An error may have prevented some customers from correctly creating a password when generating a password to take over.【Added】 ー－－－－－－－－－－－－－－－－－－－－－－－－－－－
We are currently investigating the above issue. If your hamsters have not increased in your valley after the "Meet Hamster", even though it has ended normally, please contact our management team.
Also, if an error occurs when generating a password to take over the hamster, and the password cannot be created correctly, please temporarily house the hamsters to reduce the number of hamsters in the village and then try again.
Thank you for playing "Hamster Valley". We are currently working on and investigaing the following phenomenons.
ー－－－－－－－－－－－－－－－－－－－－－－－－－－－ ■The hamsters that you don't have apper in the valley ■The phenomenon that hamsters do not increase in the valley even though "Hamster Meet" ended normally ー－－－－－－－－－－－－－－－－－－－－－－－－－－－
If you face the phenomenon that hamsters do not increase in the valley even though "Hamster Meet" ended normally, please contact us via the inquiery form in the app or in the official website.
We are sorry for your inconvenience. Thank you,
"Hamster Valley" operation team
【Request from the operation team】 For safety, please frequently perform "Generate transfer password" while playing. If an event such as being unable to open the app occurs before you have ever generated a transfer password, it will be difficult to recover the data even if you contact us. In addition, the data that can be transferred is the data up to the time when "Generate transfer password" is performed, so please save it frequently.
Thank you for playing "Hamster Valley". We are currently working on and investigaing the following phenomenons.
ー－－－－－－－－－－－－－－－－－－－－－－－－－－－ ■Can't receive a "Happy New Year" hamster when logging in the app ■The hamsters that you don't have apper in the valley ー－－－－－－－－－－－－－－－－－－－－－－－－－－－
